Support of Cloud Solutions After Implementation

Graph illustrating the 5 levels of end user support in a cloud based solution support model

With every Cloud, Software-as-a-Service (SaaS) product implementation, you inevitably get to a point where you need to ask yourself the question: “How will we support this new system after it is built and deployed?”. This is as true in cloud procurement system implementations (Ariba, Coupa, Ivalua, etc) as it is for any other cloud solution […]